lazada CEM功能介绍

CEM：未付款提醒

若客户还未付款，现在[活动名]活动还剩 X 小时，挑选好商品后加上优惠卷[免费包邮30泰铢] 没有比这个更值了！现在付款，想要的东西必须到手！

Dear Customer,

We are very happy that you have placed an order with us, but if you haven't yet proceeded with payment. The re is only X hours left of Live Without Boundaries camp aign, so take the chance to get a great deal together wi th [Free Shipping Coupon 30.-] by proceeding to checkout now!! 

Thank you!

CEM：邀请客户进行订单评论

你好客户，

  根据发货情况目前已经发货成功了，若无其他问题我们希望客户您能给我们写评并且给5颗星，鼓励我们让我们继续进步。若有其他疑问或问题也可以直接联系我们，我们将会在最短的时间内替您解决问题。客户也可以到我们店名去点击追踪，领取优惠卷，下次下单时可以使用。

  谢谢您对本店的信任!

Dear Customer:

  We noticed the package has been delivered successfully!Could you please go to your "Account" → "To Review" t o give us a 5 star good comment if you are satisfied wit h our service and goods? If you have any problem, plea se be free to contact us in time, We will try our best to solve it ASAP!

  And you can go to our store page → follow our store an d grab Followers Only Voucher!

Thank you so much for your support!

CEM：购物车提醒

 绝对不能错过！

[活动名] 我们的店铺有特别的优惠给客户您，下单满xxx泰铢享受xx泰铢优惠卷。若客户您已经把商品加进购物车，可点击领取优惠卷并且付款！

Dear Customer,

[campaign name] , We have a very good deal waiting for you.Already added to cart ,Get Free Voucher 50.- (Min spend 399.-) don't forget to collect voucher and check out now!!

CEM：粉丝唤醒

选购店铺最受欢迎的商品，折扣高达 90% 再加上优惠卷再折扣50泰铢 ，把商品加进购物车并在xx日xx 月之前完成付款！这么好的优惠错过了会很伤心哦！

Purchase XXX’s most popular products with a discount of up to 90% plus coupons and a 50 baht discount, add the products to the shopping cart and complete the payment before xx days and xx months! It would be very sad to miss such a good offer!

差好评的处理技巧

客服应当在评论界面针对不同级别的评论进行不同的处理

① 差评：差评客服可以点击”Chat Now”(现在聊天)直接进入到该订单客户的聊天室，询问客户差评原因，针对性的就差评给予解决方案，然后让客户重新编辑评论和定级。

②  好评：好评客服可以点击“Reply”(回复)，直接在该评论中回复卖方留言，可以是感谢的话也可以就商品做出更好的售卖保证等。